- CUSTOMER SERVICE
Hot Line: 0808 152 6351, 0907 177 7737
StartApril 24, 2017
About the course
Qualify Online Customer service course provides users with every necessary guidelines and practice needed to provide excellent customer service to retain existing customers, and also gain new customers.
Upon completion of this course, the learner will be able to:
- Identify the benefits of a great customer service
- Demonstrate how to measure customer satisfaction levels and take corrective action when needed
- Know what get customers upset
- Handle upset and angry customers politely
- Manage stress
To get certified officially by “Qualify” on Customer Service course, you must have studied and completed all the course module with the final assessment examination, with a minimum grade of 70% in all.
The duration of the entire course is 15-20 hours and must be completed within the range of seven days (one week)